Contact

Please note that at Ruby Hotels reservations can only be made online, with a valid credit card. Unfortunately we cannot accept telephone reservations. 

ADDRESS

Ruby Sofie Hotel Vienna
Marxergasse 17
1030 Vienna

Please always inform us, which hotel the inquiry is intended for.

General Inquiries & Group Requests

Tel.: +43 1 20 57 71 20 0

E-Mail for existing reservations / general inquiries: sofie@ruby-hotels.com

Group requests
(For room request of more than 9 rooms)

Request for new corporate agreements

For corporate inquiries: sales@ruby-hotels.com

Events

For event inquiries: events@ruby-hotels.com

Press, Media & PR

For press and PR inquiries: press@ruby-hotels.com

 

General Terms and Conditions

• All rooms are for 1 to 2 persons
• All our rooms are non-smoking rooms
• Room can only be paid via credit card and not via debit card or by cash
• No extra bedding available and only a limited number of baby cribs (please inquire prior to your arrival)
• No twin beds available
• Persons under 18 years must be accompanied by an adult
• No liabililty for valuables not stowed in the room safe
• Arrival: Check-In from 3 pm. Sometimes we manage to have your room ready earlier but we cannot guarantee this. However, you can leave your things at the hotel until the room is ready of course.
• Departure: Please note that your room must be vacated until 11 am. Otherwise, we reserve the right to vacate your room, with no liabililty for damage or loss of items, and in such case will charge an additional night‘s cost as a service fee.
• No Check-Out is required, you can take your room card with you as a souvenir. We will send your invoice by email.
• Please note that there are no pets allowed at the hotels. Service and guide dogs, however, are allowed and can stay for free.
• Also, the use of kettles and irons that are brought along is NOT permitted due to fire protection measures.